Reporting to the Director of Support & Outreach, the Peer Support Programs Manager is responsible for the day-to-day activities of the peer support programs (National Support Group Network, Certified Peer Visitor Program, and programs for minority and underserved populations). The purpose of this position is to increase the support and resources available to people with limb loss and limb difference, their family and their support networks by enhancing and expanding the Amputee Coalition’s existing suite of programs and national infrastructure; providing support, information, and resources; and connecting them with the National Limb Loss Resource Center ® and other community resources.
The Peer Support Programs Manager position requires an individual who is able to execute multiple high-priority projects while maintaining day-to-day activities. This person must be a problem-solver who is highly motivated, detail oriented, able to multi-task and meet multiple project deadlines while producing excellent, professional results.
- Develop and implement strategies to increase the reach and impact of programs and services, achieve or exceed program metrics, and broaden Coalition program awareness.
- Identify opportunities for new programs and work with internal and external stakeholders to develop program growth.
- Oversee and ensure strong relationships with external stakeholders (Support Group Leaders, Certified Peer Visitors, and Hospital Partners) to provide support for program adoption and implementation.
- Work with the Communications Department to grow program engagement levels through marketing and public relation opportunities.
- Identify solutions and help meet the needs of minority groups and underserved populations.
- Communicate and collaborate with cross-departmental team members to structure and execute projects, develop work plans, improve adoption of programs, and increase engagement of peer support volunteers.
- Analyze and track implementation of peer support programs. Work to identify solutions for improvement in workflow, volunteer onboarding, and execution of program implementation.
- Serve as a Certified Master Trainer and CPV Trainer, as needed.
- Support the development of Amputee Coalition training curricula in accordance with research and quality outcomes, internal strategic needs, and external advisory input.
- Assist with the development and implementation of the Amputee Coalition’s mobile Support App.
- Develop and deploy continuing education and engagement opportunities for Coalition volunteers.
- Support content creation for grant proposals and other cases for support to build sustainable resources for programmatic maintenance and growth, including use of social media tools.
- Submit timely internal reports related to the peer support programs, community reach, and overall program satisfaction.
- Participate in developing long-range strategies and near-term tactical plans with the Coalition’s executive, communications/ marketing, fulfillment delivery and administrative staff that are consistent with the organizations overall mission, vision, and strategic plan.
- Perform other job-related duties as assigned.
- Bachelor’s degree required. Preference will be given to candidate with focus on hospital administration, social work, psychology, counseling, or related discipline from an accredited college or university is required.
- 5+ years experience in non-profit setting with increasing level of responsibility.
- Minimum 2 years experience with implementation of training programs.
- Minimum of 2 years experience with managing peer support programs and volunteer systems.
- Experience working with people with physical disabilities (preferred).
- Experience with database management (e.g., Salesforce, Access or SQL).
- Possess understanding of the psycho-social process of recovery and readjustment.
- Understanding of the hospital and rehabilitation sector.
- Be proficient in software applications such as MS Office, Excel & database management that are required in the performance of job duties.
- Proven ability to negotiate and work with high-level executives and partner liaisons.
- Must be able to communicate effectively with client personnel and employees at all organizational levels and develop effective working relationships with staff and a network of external resources. This includes making presentations, serving as a Trainer, and presenting timely reports to management.
- Must have excellent customer service skills especially as it relates to communicating effectively with internal staff, strategic partners, and persons with limb loss and limb difference who may be under stress and in crisis.
- Demonstrated drive to solve problems in a matrix team environment and lead with confidence, high energy and positive attitude.
- Individual must be a team player with the ability to exercise independent, sound judgment and discretion; ability to solve problems, be able to plan; be well organized with the ability to multi-task; work well under pressure; take initiative, and be flexible and cooperative.
- Desirable personal attributes- Friendly, team player, customer-centric attitude, sense of humor, resilient,
- Knowledge and experience building partnerships and relationship management preferred.
- This position is preferred to work from the Washington, D.C. office of the Amputee Coalition.
- Must be available to travel, as needed, to meet with strategic partners, conduct trainings or to attend Amputee Coalition events up to10 trips per year.
- Relocation assistance is not provided for this position.